FresZi

Fresh Raw MilkFruitsVegetableBread, Eggs & Batter'sMilk & CreamPooja needsOil & GheeRice & PulsesAtta, Sugar & Salt

Return & Refund Policy

FresZi Order Cancellation & Modification Policy


At FresZi, we strive to provide a seamless and efficient delivery experience for fresh milk and daily essentials. To ensure smooth operations and timely deliveries, we follow a strict cancellation and modification policy as outlined below.


1. Order Modification Policy
- Once an order is placed, it cannot be modified. Customers are requested to carefully review their cart before confirming their purchase.
- Any changes to quantities, product selections, or delivery schedules must be done before placing the order.


2. Order Cancellation Policy
- Customers can cancel an order only until it receives a confirmation message from our system.
- Once the order is confirmed, cancellation is no longer possible.
- Orders that are already out for delivery cannot be canceled, modified, or refunded.


3. Refund & Non-Delivery
- If an order is not delivered due to an issue from FresZi’s end, the amount will be adjusted in the next billing cycle or refunded as per Return & Refund Policy.
- The product is non-returnable. For a damaged, defective, expired or incorrect item, you can request a replacement within 24 hours of delivery.
- In case of an incorrect item, you may raise a replacement or return request only if the item is sealed/ unopened/ unused and in original condition.


4. Subscription Orders
- Subscription customers must pause or modify their subscription before 10:30 PM for changes to apply to the next day’s delivery.
- If a subscription order is confirmed, it will be processed as scheduled with no option for modification or cancellation.

 

Return & Refund Policy

Last updated on 25th October 2024

Thank you for shopping at Freszi.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

 

Interpretation


The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions


For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Freszi which is owned & managed by Safocart Retail Private Limited.
  • “Goods” refers to the items offered for sale.
  • “Orders” means a request by you to purchase goods from us.
  • “Website” refers to freszi.com, accessible from https://freszi.com
  • "Application" referes to Freszi – freshness guaranteed. Always! from android/iOS mobile.
  • “You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights


Once order is placed you're not allowed to cancel the order. 

 

Conditions for Returns/Replacement

The product is non-returnable. For a damaged, defective, expired or incorrect item, you can request a replacement within 24 hours of delivery.


In case of an incorrect item, you may raise a replacement or return request only if the item is sealed/ unopened/ unused and in original condition.

Reservation of Rights


We reserve the right to amend this Policy any time and it’s linking policy at any time. By continuously linking to our Website or Application, you agree to be bound to and follow these linking Return & Refund Policy.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: 

Email: info@safocart.com

Mobile : +91-80076 80077 (whatsapp only)